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Q: I don't remember my login name and email address. What should I do?

A: For account safety, we can only give you this information after confirmation of your identity. Please contact customer service.


Q: Is there any limitation for all the information I can post?

A: There is amount limitation for products that can be posted, and it varied for each membership grade, 

please pay attention to the tips box. All the information submitted by members will be posted online once they are approved, for more information please call 400-610-1188.


Q: After submitting the registration information, how long can I login and use it?

A: After registration, the system will send you a confirmation email, please click the confirmation button to login.


Q: What should I do to change my membership grade?

A: You can call 021-64371178 then transfer to sales person of CPhI Department.


Customer Service: 86-400 610 1188 (9:00-18:00 UTC+8, Mon-Fri)
Email: cphiservice@imsinoexpo.com 



    Supplier Service


     Winnie Liu

     Winnie.liu@imsinoexpo.com

     +86-21-33392092

    Buyer Service


     Cynthia Gu

     Cynthia.gu@imsinoexpo.com

     +86-21-33392327