14th Bio/Pharma Contact Centers Conferences

JANUARY 21-22, 2015 | WYNDHAM HISTORIC DISTRICT | PHILADELPHIA, PA

BIO/PHARMA’S MUST-ATTEND CALL CENTER / MED INFO EVENT!

For 14 years CBI’s CONTACT CENTERS Conference has been the industry’s gold standard for bio/pharmaceutical executives responsible for medical communications, medical information, customer relations and call center management. This unique and content-rich forum brings the most valuable industry perspectives to present highly relevant topics. Attendees gain best practices and strategies for managing a diverse set of call center responsibilities while navigating an evolving regulatory and healthcare landscape.

Unparalleled Agenda and Speakers Address:

• Transforming contact centers to align with new customer needs and stakeholders
• Innovative strategies to monitor and manage social media communications
• In-depth updates on impact of Sunshine and strategies to avoid off-label issues
• Best practices to effectively expand operations globally
• ROI-driven strategies that increase and measure customer satisfaction
• Benchmarking across the industry to illustrate trends and emerging strategies