AXA stands by Hong Kong, S.A.R., China front-line medical workers

AXA Hong Kong, S.A.R., China is committed to supporting the community by providing comprehensive protection for the people of Hong Kong, S.A.R., China. As the impact of the novel coronavirus continues to escalate, the company has offered additional hospital cash benefits for free to its eligible customers. Today, AXA Hong Kong, S.A.R., China further announced it will provide free hospital benefit and death benefit coverage on novel coronavirus to Hong Kong, S.A.R., China Hospital Authority front-line medical workers, including all permanent full-time, permanent part-time and contract staff in various roles (including doctors, nurses, allied health staff, patient care assistants and ward clerks, etc.). This programme does not require any pre-registration and has simplified claim procedures, enabling them to focus more on fighting the virus.

Sally Wan, Chief Executive Officer, AXA Hong Kong, S.A.R., China and Macau, S.A.R., China, said, "During this critical period in the fight against the virus, safeguarding the health of Hong Kong, S.A.R., China people is our paramount concern. We understand that the outbreak of the novel coronavirus has put front-line medical workers under intense pressure. As a responsible corporate citizen, we launched a special programme to provide free hospital benefit and death benefit coverage on the virus to Hong Kong, S.A.R., China Hospital Authority medical workers. We are providing them with additional coverage and protection in appreciation of their dedication to saving lives and preserving the wellbeing of Hongkongers."

No registration required^[1]. One-off lump sum payment of HKD10,000 for hospital benefit^[2]

AXA 'Protect the Frontline' Programme provides free protection for eligible medical workers^[3] with simplified claims procedure and no registration required.

Striving to be a trusted partner to our customers, the company has also enhanced the policy coverage and services for customers in response to the novel coronavirus*:

• Launched a 24-hour Customer Service Hotline (852) 2894 4701 to answer customer queries and streamlined the claim process
• Additional free hospital cash benefit for Life, Health and Employee Benefits customers
• Premium refund for travel insurance purchased due to trip cancellation in relation to novel coronavirus^#

AXA Hong Kong, S.A.R., China is committed to working with the people of Hong Kong, S.A.R., China to fight the novel coronavirus and protect their health and wellbeing, and will continue to closely monitor the development and make every effort to provide appropriate support.

The above information is for reference only. For details of AXA 'Protect the Frontline' Programme, please refer to the relevant promotional materials. For details of the product features, content, terms, conditions and exclusions of medical insurance and travel insurance plans, please refer to the relevant product leaflets.

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong, S.A.R., China and Macau, S.A.R., China, a member of the AXA Group, prides itself on serving over 1.3 million customers^[1] with our superior products and services. AXA is the top-tier life insurer in Hong Kong, S.A.R., China with the longest history^[2]. In addition to being the No. 1 global Property & Casualty commercial lines insurer^[3], we are the No. 1 most considered insurance brand in Hong Kong, S.A.R., China^[4]. We are also one of the largest health protection providers in Hong Kong, S.A.R., China and Macau, S.A.R., China.

AXA is one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all of our customers' insurance needs. In keeping with our brand promise "Know You Can", AXA strives to be a lifelong partner to our customers by empowering them to achieve their goals and live better lives.

As an innovative insurer, we leverage on Big Data and AI to transform the customer experience end-to-end, making insurance simpler and more personal. We continue to drive innovation notably in health and protection, supporting customers in prevention, treatment and recovery.

We also believe it is our inherent responsibility to support the communities in which we operate. AXA Foundation is our flagship corporate social responsibility programme covering all our efforts in promoting holistic wellbeing and supporting the underprivileged to create a positive and lasting impact in the communities of Hong Kong, S.A.R., China and Macau, S.A.R., China.

IMPORTANT LEGAL INFORMATION AND CAUTIONARY STATEMENTS CONCERNING FORWARD-LOOKING STATEMENTS

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause actual results and AXA's plans and objectives to differ materially from those expressed or implied in the forward-looking statements. Please refer to Part 4 - "Risk factors and risk management" of AXA's Document de Référence (Annual Report) for the year ended December 31, 2016, for a description of certain important factors, risks and uncertainties that may affect AXA's business, and/or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise.

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